📘 Overview

WAGHL brings WhatsApp Group messages into your GHL Conversations panel. The same automation tools you use for 1-on-1 chats now work on group conversations: respond to queries, monitor activity, route messages to specific team members, and trigger workflows from group chats.

WhatsApp groups
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Sales team
12 members
Live
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VIP clients
8 members
Live
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Support
24 members
Live
In your GHL inbox
Sales: Hot lead just signed
VIP: Need help with renewal
Support: Ticket #493 update

Every WhatsApp group your number is in feeds messages directly into your GHL Conversations panel — automate replies, route to teams, trigger workflows, all from group chat.

🧠 Use cases

  • Auto-respond to queries in WhatsApp groups (FAQs, link requests, basic info)
  • Route group messages to specific team members based on keywords or sender
  • Notify sales/CS teams when something important happens in a group
  • Trigger follow-up automations — e.g. someone in your community group asks about pricing → auto-send the pricing page

❓ Frequently asked

Can I use the same number for multiple groups?

Yes. The same WhatsApp number can monitor multiple groups at the same time — there's no limit on how many groups one number can sit in.

Do I need to be an admin of the group?

No. The WAGHL number just needs to be a member of the group to receive messages and trigger automations.

Can I track media messages like images or videos?

Yes — media messages (photos, videos, voice notes, documents) are fully supported and can be routed through workflows like any other WhatsApp message.

What happens if the number is removed from the group?

It stops receiving group messages, and any group-based automations stop firing for that group until the number is re-added.

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Setup tip

To get started, simply ensure your WAGHL-connected WhatsApp number is added to the group (as a regular member). Group messages will start flowing into your GHL Conversations panel within a few minutes — no extra configuration needed.

Automation ideas to try

Once group messages are in GHL, you can build workflows like:

  • Keyword auto-replies — anyone in the group says "pricing" → send pricing page link
  • Sentiment alerts — message contains "frustrated" or "issue" → ping support team via internal notification
  • Lead capture — new member joins community group → tag them in GHL and trigger welcome sequence
  • Daily digest — summarise yesterday's group activity and send to team Slack/email

What's next?

Need help with this? WhatsApp us at +1 347 308 7143 — quick replies guaranteed.
💬 Message us