Admin panel · Diagnostics

Diagnose issues yourself. No tickets, no waiting.

When a message doesn't deliver, most platforms make you open a support ticket and wait. WAGHL's self-troubleshoot tools detect what's wrong and tell you how to fix it — right in your dashboard, so you can resolve it in minutes without us in the middle.

01 · Issue
Something's wrong
Message not delivered
02 · Self-Troubleshoot
Running diagnostic
Sub-account active Device connected Wrong gateway
03 · Fix
Here's how to fix it
Resolution
Set the correct gateway in your GHL sub-account.
Not a screenshot — try it live Click the Self-Help Troubleshoot card in our interactive Control Panel demo
No support ticket needed Runs in your dashboard Detects and explains the issue Works for outgoing & incoming
01 / Self-help

When something's wrong, your dashboard tells you why.

Two guided diagnostic flows — one for outgoing messages (GHL → WhatsApp), one for incoming (WhatsApp → GHL). Each runs a sequence of real checks against your live setup, identifies the failure point, and shows you the exact fix.

Outgoing diagnosis

Outgoing Messages

Run our 7-step guided check — we'll detect what's wrong and tell you how to fix it.

  • Sub-account status and configuration
  • Connected WhatsApp device health
  • GHL workflow and custom-field mapping
  • Recent send attempts and their outcomes
  • Webhook delivery between GHL and WAGHL
  • Number health and rate-limit status
  • Permission and account-state checks
7 checks · runs in under 30 seconds
Incoming diagnosis

Incoming Messages

Run a 6-step check — we'll verify the token, capture a live test, and pinpoint the issue.

  • Sub-account and inbound routing setup
  • GHL API token validity
  • WAGHL → GHL inbound webhook health
  • Live test capture (real message, real trace)
  • Conversation Provider configuration
  • Most-recent inbound message status
6 checks · includes live message test
02 / Proactive alerts

Issues find you. Before they grow.

Your dashboard surfaces the things that need attention the moment you log in. No hunting through reports, no manual audits — sub-accounts that need action are right there on the home screen, with counts and one-click access to fix.

Critical

Not Connected

Active sub-accounts without a connected WhatsApp device — they're paying but not sending or receiving. Catch this before your customers complain.

3
Action needed

Payment Failures

Subscriptions with unpaid, past-due, or incomplete payment status. One click to investigate or reach out to the customer.

2
Upcoming

Trials Expiring

Sub-accounts whose 14-day trial closes in the next 7 days. Perfect time to follow up, demo a feature, or convert to paid.

5
03 / Account health

Your whole portfolio, at a glance.

Active, trial, deactive — the high-level state of every sub-account you manage, on one screen. Click any number to drill into the underlying list. Ideal for agencies running 10, 50, or 500 sub-accounts.

Active Locations
47
Trial Locations
12
Deactive
4

Most WhatsApp tools hide what's broken.

When something goes wrong, you usually find out from an angry customer. By the time support replies, hours or days have passed. WAGHL flips the script.

Other WhatsApp tools
  • Open a support ticket and wait
  • Generic error messages — "delivery failed"
  • No way to test the inbound pipeline yourself
  • Issues surface only after customers complain
  • No portfolio view across sub-accounts
WAGHL
  • Click "Self-Troubleshoot" and get an answer in seconds
  • Specific cause + exact fix, named in plain English
  • Live test capture for incoming messages
  • Issues surfaced on the home screen, before customers notice
  • Single-screen portfolio view of every sub-account's state

Try it on your own setup. 14 days free.

Sign up, connect a sub-account, and run the troubleshoot tools against your live workflow. No card required.

Start free trial →
14-day trial · No credit card · Cancel anytime