Frequently Asked Questions
Have questions about your first order? We might already have the answers!
We offer a 14-day free trial without linking your credit card, you will get a payment link after 13 days of registering our services. You can start paying using that link, we collect payment through Stripe.
You can connect using any, either personal WhatsApp or Business, but WhatsApp Business is recommended.
Yes, you can connect multiple numbers under a single GHL sub account. There is no limit from our side, you can use our unlimited WA feature https://help.waghl.com/features/unlimited-wa
Yes, you can use, you need to select SMS as a channel in the Ai setting and messages will go on WhatsApp. After installing our app in GHL, SMS=WhatsApp, so all the messages will go on WhatsApp. You can easily use our services with GHL Ai.
You can send unlimited WhatsApp messages. There is no limit from our side, but we advise you not to send too many bulk marketing messages as WhatsApp may block your number.
Yes, you can connect but we don’t recommend connecting to a newly registered WhatsApp number. If you have recently registered the number on WhatsApp then we suggest you to wait at least 2-3 weeks before connecting the number in WAHGL or even any other Automation tool. Before connecting the number on any automation tool just try to send and receive messages on the Phone WhatsApp.
No. There are no restrictions, you can use our services in any country.
Yes, you can do that, you need to just install WhatsApp on that number and you can start using our services. You can install WhatsApp on any of your phones and during registration when it asks for a phone number there you can give either one of these – Virtual number, Lead connector, or Twilio number. You can opt for OTP through SMS or Voice call. Just enter the OTP and start using the WhatsApp services.
Yes. If a number is not registered on WhatsApp, you can automatically send an SMS to that number. This can be configured using either Twilio or our built-in SMS service.
In the WAGHL Admin Panel, you have the flexibility to:
* Send only an SMS to non-WhatsApp numbers
* Send both WhatsApp and SMS messages
* Contact Tagged as – “only sms“: They receive SMS messages instead of WhatsApp, ideal for targeting specific contacts via SMS only.
This ensures your message always reaches the recipient—on WhatsApp if available, or via SMS otherwise.
Yes, you can easily do that, you need to just disconnect the existing WhatsApp session and you can scan from the new number from which you would like to send the messages.
We offer a 14-day trial without a credit card. After registering the location you will get a payment link after 13 days, you can start your subscription using that link. We collect payment through Stripe.
If you don’t want to continue your subscription then you can just ping us on our WhatsApp number, and we will deactivate the subscription the same day.
Yes, we will provide you with the Agency owner panel, using the panel you can add more locations and also you will be able to manage all the locations which you have subscribed to with us.
Yes, you can do that easily, you can choose from the below options
1. Allow all Incoming Messages
2. Disable all incoming messages
3. Allow incoming messages only for the existing contacts in GHL.
Yes, you can do that, after installing our app SMS= WhatsApp, you need not to change anything in the existing workflow, wherever you have set up SMS in the workflow the message will go on WhatsApp.
Yes, you can make use of the GHL workflow Automation feature and you can set the reply of incoming messages in the workflow.
Yes, this is a completely White Labelled app, you can sell at your own price. Your customers will not be able to know that you are using WAGHL WhatsApp services. Please visit our pricing page to learn more.
No, we never do that and we do understand how important the client is to you. Also, we never ask any of your client details. Only thing is that you should be careful while filling out the registration form, never ever give your client’s email and phone number in the registration form. We will send notifications only to the email Id and phone number which you have given at the time of registering our services. In case by mistake you have given your client email id and phone number in the registration form then you can contact us and we will update the details immediately.
Yes, we do that, if you have any such requirements just ping us on our WhatsApp number, and based on the scope of work, we will let you know the timelines and cost.
In case if you need any support then you can contact us on our WhatsApp number or write to us at info@waghl.com. For faster response, we prefer that you contact us on WhatsApp.
Yes, if we are unable to resolve the issue on WhatsApp then we connect on Zoom / Google Meet and help you out.
📌 Privacy & Data Collection – Frequently Asked Questions (FAQ)
We collect your name and email to create and manage your account, send important updates, respond to support requests, and deliver service-related communication.
We use your phone number to assist with onboarding, provide customer support, or notify you about your account status (e.g., trial expiration). We do not use it for marketing or share it with third parties.
We only collect billing-related information needed for invoicing purposes (e.g., name, company name, and billing email). All payment transactions are processed securely through trusted third-party providers — we do not store or access your credit card details directly.
No, we do not sell or share your personal information with third parties for advertising. Information is only shared with trusted service providers (e.g., payment processors) as necessary to deliver our services.
You can update your information by contacting our support team at info@waghl.com. If you wish to delete your account or personal data, please reach out and we’ll process your request in accordance with applicable laws.
⚠️ Please note: We may retain certain billing information for legal or compliance purposes even after account deletion.
We use encryption, access controls, and other security best practices to protect your data. Sensitive information (like payment details) is handled securely through PCI-compliant payment partners.