Three deployment modes
WAGHL ships with three different ways to deploy WhatsApp numbers — each suited to a different team setup:
Three deployment modes — pick whichever fits your team. Single is the default; Unlimited and Team unlock multi-user setups.
1. Single WhatsApp [default]
Out of the box, you can connect one WhatsApp number per sub-account. Zero configuration — works as soon as you register. Perfect for solo founders and single-channel businesses.
2. Unlimited WhatsApp
Connect multiple WhatsApp numbers within one sub-account, where each user has their own number. Each user logs in with their GoHighLevel credentials and scans their personal WhatsApp number. Messages are routed to and from that user's number specifically.
Ideal when customers are assigned to specific agents — every interaction comes from the assigned agent's own number, keeping conversations personal.
3. Team WhatsApp
Multiple users share a single WhatsApp number. You can also create multiple teams, each with their own shared number.
Example: a sales team of three uses one shared WhatsApp line — each member logs in with their own GHL credentials but customer conversations flow through the team's single number. The admin sees all conversations across the team.
Single — solo operator, default mode. Unlimited — your team needs personal numbers per agent. Team — multiple users need to share one shared inbox/number.
How to enable multi-number
The tutorial video above walks through the full setup. Quick summary:
Create multiple users in GHL
In your GoHighLevel sub-account, add team members as users. Each will get their own GHL login.
Each user logs in & connects their number
Each team member signs in with their GHL credentials, opens the WAGHL panel, and scans their personal WhatsApp number — exactly like the standard onboarding, but for each user.
That's it. Each user can now send and receive messages on their own WhatsApp number — all under the same sub-account.
Custom menu link for multi-user
If you're using the multi-user feature, you'll need a different custom menu link than the default. The exact link depends on your WhatsApp Gateway.
To find which gateway your sub-account uses: Settings → Phone Numbers → Advanced Setting.
| Provider Name | Custom Menu Link |
|---|---|
| WhatsApp Gateway 1 |
https://app1.waghl.com/public/api/wadevice?app={{location.id}}&email_id={{user.email}}
|
| WA1 Connector |
https://wa1.waconnector.com/public/api/wadevice?app={{location.id}}&email_id={{user.email}}
|
| WA2 Connector |
https://wa2.waconnector.com/public/api/wadevice?app={{location.id}}&email_id={{user.email}}
|
If you don't see the multi-user option in your WAGHL admin panel, the feature isn't yet rolled out for your account. Message us on WhatsApp to request activation.
Pricing & subscriptions
You're billed per subscription, and each connected WhatsApp number counts as one subscription. So 5 numbers = 5 subscriptions.
Pricing plans
- $29/month per subscription — applies if you have 10 or fewer subscriptions. Example: 3 numbers = 3 × $29 = $87/month
- $19/month per subscription — kicks in automatically once you have more than 10 paid subscriptions. Example: 15 numbers = 15 × $19 = $285/month
The pricing tier upgrades automatically — no need to contact support to switch plans.
Trial period for multi-user
The multi-user trial aligns with your overall account trial:
- Activated on Day 1 — full 14-day trial
- Activated mid-trial — trial for the remaining days. (Activated on day 5? You get 9 days.)
- Activated on a paid account — 1-day trial. After 24 hours, a payment link is sent.
Are there any limits?
None on our side. You can connect unlimited WhatsApp numbers within a single sub-account.
What's next?
- WhatsApp as a separate channel — keep SMS alongside WhatsApp, instead of replacing it
- ChatGPT auto-replies — let AI handle common questions across your numbers
- Agency & white-label FAQs